Contact

Professional Status

Consultant
Open to opportunities

Experience

Head business relationships & architecture department

Orange Tunisie
November 2010 - June 2013
  • Define IT technical strategy.
  • Organise technology watch seminaries/presentations.
  • Lead scoping phase for the roadmap definition.
  • Participate in roadmap definition and steering (Enterprise roadmap comity).
  • Organise, assist and steer IT PMO team.
  • Lead and steer the assistance for product ownership activities
  • Prepare request for proposal for several strategic projects/programs: loyalty, bitstream,...
  • Organise, lead and steer transversal studies team (business analysts and solution architects) - Enterprise product board.
  • Manage synchronisation between IT build and IN/VAS departments
  • IT director for several strategic programs/projects: B2B program, Number portability,...(Enterprise steering comity)
  • Organise and steer architecture activities: governance, cartography, audit, best practices, redesign plan,…
  • Organise and steer the activities of decisional system information team: ETL, DWH, base management, fraud and revenue assurance, publication and dash boarding
  • Organise and steer acceptance team activities: organisation, governance, test strategy and methodology, tests industrialisation, training plan, environments, KPI

Senior Engagement Manager

Tunisie telecom
May 2008 - October 2010
  • Customer care project manager
  • Delivery engagement manager: Migration mobile post-paid subscribers from BSCS 6 to BSCS iX R2
  • Program director deputy for wire-line BSS transformation (migration of fixed and data subscribers from legacy system to BSCS iX R2)
  • Pre-sales

TPM Engagement Manager

Maroc Telecom
January 2005 - April 2008
  • Manage a TPM for ISP business support system : planning, budget, relationships with customer and local partners, reporting and steering comity.
  • Assistance for product ownerships
  • Manage project portfolio (minor/major releases, out of release)
  • Receive and record all customer requests (evolution, change request, bug, support), quick scan analyses, qualification, priority negotiation and planning.
  • Define and steer the action plans (performance KPI, OS/DB/TOMCAT upgrades, servers migration, troubleshooting, …)
  • Pre-sales

Senior consultant

Orange Netherlands
August 2002 - December 2004
  • Assistance for product ownership – project portfolio scoping in order to select/filter relevant projects for the enterprise roadmap
  • Assistance for product ownership – prepaid MVNO project (www.scarlet.nl)
  • Study and solution design for new post-paid MVNO.
  • Integration project leader TEKELEC (portability).
  • Integration project leader: hybrid offers, corporate offers.
  • Organise and manage move to production of the major releases.

Skills

  • Assistance for product ownership
  • Studies and solutions architecture
  • B2C & B2B
  • Telecommunication : Mobile, Fixed, Internet and Data
  • Pre-sales
  • Billing and customer care
  • E2E business processes
  • Master plan, roadmap
  • Technology watch
  • IT organisation and governance

PMO

  • Portfolio, program and project management
  • Organisation & management
  • Move to production and rollout
  • IT transformation program
  • Third-Party application maintenance
  • System integration: BSS, OSS and NSS (IN/VAS)
  • Training
  • BSCS iX/ iX Collection, Oracle BRM (Infranet), Comverse Kenan Arbor/BP
  • Configuration, release and packaging managements
  • Telecom operator launch and post launch
  • Turnkey project
  • DWH
  • Revenue assurance
  • Fraud

Education

Time To Market

Orange - Tunisia
May 2012 - May 2012

Engagement manager Certificate

Capgemini Telecom Media & Network
2009 - 2009

BSCS iX R2 - Customer care (Training)

LHS - France
March 2008 - March 2008

IT management seminaries

Capgemini institut - France

Master degree – System information design.

Denis Diderot University - Paris 7
October 1996 - July 1997

Interests

  • Eros Ramazzotti
  • Volley-ball
  • Swimming